Shipping policy

Everything we sell is held in our own UK stock and dispatched by us. This policy explains when your order leaves us, how long it takes, and what happens if something goes wrong.

Dispatch times

Orders placed before 2pm on a working day are dispatched the same day. Orders placed after 2pm, at weekends or on UK bank holidays are dispatched on the next working day. You will receive a confirmation email with tracking as soon as your parcel is collected.

UK delivery and costs

Standard UK delivery is free on orders over 30 pounds. On orders below that a flat standard rate applies, shown at checkout before you pay. Standard delivery normally arrives 2 to 3 working days after dispatch.

Tracked next-day delivery is available as a paid upgrade at checkout. Next-day applies to orders placed before the 2pm cut-off on a working day and is not available on weekends or bank holidays.

Tracking your order

A tracking link is emailed to you as soon as your parcel is collected by the courier. If your tracking has not updated for 48 hours, email hello@insaneperfumes.com with your order number and we will chase it for you.

Delivery addresses

Please check your delivery address carefully before completing checkout. If your order has not yet been dispatched we can usually change the address, so contact us straight away. Once a parcel is with the courier we cannot redirect it, although most carriers allow you to do this yourself from the tracking link.

International, offshore and BFPO orders

Alcohol-based fragrance is classed as a restricted item by most carriers, so shipping outside mainland UK is handled case by case. Please contact us with your destination before ordering and we will confirm whether we can send there and what it will cost. Any customs duties, import taxes or handling fees are the responsibility of the recipient.

Delays, lost and damaged parcels

Once a parcel leaves us it is in the hands of the courier, and occasionally there are delays we cannot control. If your order has not arrived within 10 working days of dispatch, contact us and we will resend or refund it. If a parcel arrives damaged or with items missing, send us a photo and your order number within 48 hours and we will put it right.

Contact us

Insane Perfumes, hello@insaneperfumes.com. We answer messages Monday to Friday, 9:00am to 5:00pm.