Refund policy
We want you to enjoy what you buy from Insane Perfumes. Fragrance is personal, so if a scent is not right for you, we will put it right.
Your 30-day guarantee
You have 30 days from the day your order is delivered to tell us you would like to return it. Because you have to be able to smell a fragrance to know whether it suits you, opened items are accepted under this guarantee provided they are at least 75% full.
How to start a return
Email hello@insaneperfumes.com with your order number and which items you would like to return. We will confirm the return address and how to send it back. Please do not send anything back before contacting us, as we cannot guarantee we will receive it.
Items should be returned in their original packaging where possible. Return postage is paid by you unless the item arrived faulty, damaged or incorrect.
Refunds
Once your return reaches us we will inspect it and email you to confirm. Approved refunds are issued to the original payment method, normally within 3 to 5 working days. Depending on your bank or card issuer it can take a few more days to appear on your statement.
Where a return is made under your statutory right to cancel, we will refund the standard delivery charge you paid on the original order. Upgraded delivery costs and return postage are not refunded.
Damaged, faulty or incorrect items
If something arrives broken, leaking, faulty or is not what you ordered, email hello@insaneperfumes.com within 48 hours of delivery with your order number and a photo. We will replace it or refund it in full, including postage, and you will not be asked to chase the courier yourself.
Items we cannot accept back
- Items returned more than 30 days after delivery.
- Items that are substantially used, damaged after delivery, or missing packaging in a way that prevents resale.
- Gift cards.
- Sale or clearance items marked as final sale at the point of purchase.
Your right to cancel
If you are a consumer in the UK, the Consumer Contracts Regulations 2013 give you the right to cancel most online orders within 14 days of receiving them, without giving a reason, and to return the goods within a further 14 days.
Our 30-day guarantee is offered in addition to, and does not affect, that statutory right or your rights under the Consumer Rights Act 2015 in respect of faulty goods.
Exchanges
The quickest way to swap a scent is to return the original for a refund and place a new order for the one you want. If you would rather we handled it as a direct exchange, tell us when you get in touch and we will sort it.
Contact us
Insane Perfumes, hello@insaneperfumes.com. We answer messages Monday to Friday, 9:00am to 5:00pm.