Delivery and returns.
Dispatched from the UK, tracked as standard, and refundable for 30 days if the scent is not for you.
Free UK delivery over £50
Orders over £50 ship free anywhere in the UK. Below that, a flat standard rate is shown at checkout before you pay — no surprises on the last screen.
Same-day dispatch before 2pm
Order before 2pm on a working day and it leaves us the same day. Orders placed after 2pm, at weekends or on bank holidays go out on the next working day.
2 to 3 working days, tracked
UK standard delivery typically arrives 2 to 3 working days after dispatch. You will get a tracking link by email the moment it leaves us. Tracked next-day is available as a paid upgrade at checkout.
International orders
Alcohol-based fragrance carries carrier restrictions, so international shipping is handled case by case. Message us with your country before ordering and we will confirm whether we can send there and what it will cost.
30-day money-back guarantee
If a scent is not for you, tell us within 30 days of delivery and we will refund it. Fragrance is personal and we would rather you found one that suits you than kept one that does not.
How to return something
Email hello@insaneperfumes.com with your order number and which item you are returning, and we will send return instructions. Refunds are issued to the original payment method once the return reaches us, usually within 3 to 5 working days.
Damaged or missing items
If something arrives broken or is missing from your parcel, send us a photo and your order number within 48 hours and we will replace it. You will not be asked to chase the courier yourself.
Delivery questions
Can I track my order?
Yes. A tracking link is emailed the moment your parcel is collected. If it has not moved in 48 hours, message us with your order number.
Can I change my delivery address?
If the order has not been dispatched, message us straight away and we will change it. Once it is with the courier we cannot redirect it, though most carriers let you do that from the tracking link.
Do you deliver to BFPO, Channel Islands or Northern Ireland?
Get in touch before ordering. These destinations sometimes carry restrictions or extra cost for alcohol-based liquids and we would rather tell you up front than refund you later.
Can I return an opened bottle?
Yes, within 30 days. You have to be able to smell it to know whether it suits you, so an opened bottle is not a problem.