Get in touch.

Questions about a scent, an order, or stocking the range on your counter. Whatever it is, ask.

Talk to a human

We are a small UK team, so your message reaches someone who can actually do something about it. We aim to reply the same working day.

Customer care
Email: hello@insaneperfumes.com
Monday to Friday, 9:00am - 5:00pm

Trade and wholesale
Email: trade@insaneperfumes.com
Counter-top stands, trade pricing and free testers

Press and collaborations
Email: press@insaneperfumes.com

Send us a message

Tell us what you need — a scent recommendation, an order update, or trade pricing. Include your order number if you have one.

Quick answers, no waiting.

Where is my order?

Check the tracking link in your dispatch email first. If it has not moved in 48 hours, message us with your order number and we will chase it.

Can I change or cancel my order?

If it has not been dispatched, yes — message us straight away with your order number. We pack quickly, so the sooner the better.

I want to stock the range in my shop.

Email trade@insaneperfumes.com or use the form above and mention "trade". We will send the trade price list, stand options and starting order details.

Which scent should I buy?

Tell us a fragrance you already wear and like, and we will point you at the closest scent in our range. Then buy the 5ml vial first.